Order Status

How do I know my order has been received?

  • - Once an order is received onto our system, we will send a confirmation email to the details that you entered during the site’s secure checkout.

What do I do if my order is not complete?

  • - If your order has been delivered and it is not complete, please contact our Customer Services team immediately and we will be able to resolve any issues for you. You can find all our details on the Contact Us page.

When will my backorder arrive?

  • - Your item will be dispatched as soon as we receive the product from our manufacturers. If the item is later than expected, please contact our Customer Services via the Contact Us page.

Delivery

Do you ship to my country?

  • - Nursery Furniture Store only delivery to Mainland UK, however, if you have any questions about shipping and delivery please do not hesitate to contact us.

What are your delivery charges?

  • - Delivery charges vary from product to product, please check product listings for more information or give us a call.

What delivery services do you offer?

  • - Nursery Furniture Store offer a standard delivery service. Deliveries can take from 3 – 14 days, dependant on the product in which you choose. Upon confirmation of your order, we will contact you to arrange a suitable delivery date.

Payment

When is payment taken from my account?

  • - Your debit/credit card or PayPal account is charged immediately upon purchase. We will not ship orders until full payment is received.

What are my payment options?

  • - Payment options include debit or credit card, PayPal and also Bank Transfer.

Additional Support

How do I contact you?

How can I return an order?

  • - Please see our Returns Policy for a full outline of how you can return an order.

Can I order spare parts for my product?

  • - If you require a spare part or replacement parts for goods ordered from Nursery Furniture Store, please contact us and we can make the necessary arrangements for you. Please note, depending on the duration of time you have had your goods, there may be an additional charge involved within the purchase of replacement parts.